Privacy Policy
Pond Pro Advisor
Last updated: May 31, 2026
Overview
Pond Pro Advisor ("we", "us", or "our") operates the Pond Pro mobile application (bundle ID: com.pondwise.app). This policy explains what information we collect, how we use it, who we share it with, and the choices you have.
We do not require you to create an account. The majority of your data is stored locally on your device and never transmitted to our servers. Where data is transmitted — for AI features, push notifications, or expert contact requests — we describe that clearly below.
Information We Collect
Photos you submit for AI identification
When you use the identification feature, the image you select is sent to our secure server and forwarded to an AI service for analysis. Images are used only to generate your result and are not stored or retained on our servers after the analysis is complete.
Water quality parameters
Numeric values you enter (pH, ammonia, nitrite, nitrate, dissolved oxygen, temperature, alkalinity, clarity, etc.) are sent to our server solely to produce AI-generated advice. They are not stored remotely after your result is returned.
Pond profile, journal, and fish data
Your pond profile, fish records, journal entries, and identification history are stored locally on your device only using your device's secure storage. If you have granted notification permission, we also sync a snapshot of your pond profile and recent journal entries to our servers to enable relevant, personalised reminders. Fish photo assets are never uploaded.
Expert contact request information
If you submit the "Talk to an Expert" form within the app, we collect and store the following on our servers:
This information is used solely to connect you with a local pond care expert. It is accessible only to Pond Pro Advisor staff and is never sold or shared with third-party advertisers. To request deletion of your expert contact record, email us at the address below.
Location (approximate, optional)
If you grant location permission, your device's GPS coordinates are used only on-device to center the satellite pond map view. Location data is not transmitted to our servers, not stored, and not shared with any third party.
Camera and photo library
Access to your camera and photo library is used only to let you select or capture images for AI identification. Images are transmitted to our server for analysis (see above) and are not retained after your result is returned.
Subscription and purchase data
Subscription purchases are processed by Apple (App Store) or Google (Play Store) and managed by RevenueCat. RevenueCat assigns you an anonymous identifier to validate your subscription status. We do not collect your payment card information. See revenuecat.com/privacy.
Push notification token and device data
If you grant notification permission, we store the following on our servers to enable push notifications:
You can withdraw notification permission at any time in your device's Settings. To request deletion of your stored token data, contact us at the address below.
IP address (server logs)
When you use AI features, your device's IP address is logged temporarily to enforce daily usage limits and prevent abuse. These logs are not linked to any personal identity and are routinely purged.
How We Use Your Information
AI identification and water analysis
Photos and water parameters are used exclusively to generate identification results and care advice within the app. They are not retained after your result is returned.
Expert contact follow-up
Name, phone, email, and location submitted through the "Talk to an Expert" form are used solely to connect you with a Pond Pro Advisor expert. A member of our team will contact you using the information you provided. This information is accessible only to Pond Pro Advisor staff.
Push notifications
Your push token, pond profile snapshot, and journal entries are used to send you relevant pond care tips, seasonal reminders, and important app updates. We may use pond metrics to proactively reach out about relevant Pond Pro services.
Subscription management
Your anonymous RevenueCat identifier is used to verify whether you hold an active Pro subscription and to unlock Pro features within the app.
Rate limiting and abuse prevention
IP addresses are used to enforce daily AI request limits and protect service availability for all users.
No advertising
We do not sell your personal information to third-party advertisers or share it with ad networks.
Third-Party Services
RevenueCat — In-app subscription management — revenuecat.com/privacy
OpenAI (via Replit) — AI identification and water quality analysis — openai.com/privacy
Expo Push Notification Service — Delivers push notifications to your device — expo.dev/privacy
Apple / Google — App distribution, in-app purchases, and platform-level push notification delivery — Platform store policies
Data Retention and Deletion
On-device data (pond profile, fish records, journal, identification history): stored locally and deleted when you uninstall the app.
AI analysis data (photos, water parameters): not stored on our servers after your result is returned.
Expert contact records (name, phone, email, city, state): retained on our servers until you request deletion. To request removal, email us at the address below and we will delete your record within 30 days.
Push notification data (token, device ID, pond profile snapshot): retained while you have the app installed and notification permission granted. Contact us to request deletion and we will remove it within 30 days.
IP address logs: purged daily as part of our rate-limiting reset cycle.
Children's Privacy
Pond Pro Advisor is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information — particularly through the expert contact form — please contact us immediately so we can delete it.
Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete it. Most of your data can be deleted directly by uninstalling the app. For server-side data (expert contact records, push notification tokens, and temporary IP logs), submit a request to the contact address below.
GDPR & CCPA Rights
European users (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to access, correct, delete, or restrict processing of your personal data, as well as the right to data portability. You can exercise most rights directly within the app or by uninstalling it. For server-side data (expert contact records, push token and device ID, pond profile snapshot, and IP logs), submit a request to the contact address below and we will respond within 30 days.
California users (CCPA / CPRA)
California residents have the right to know what personal information we collect, to request deletion of that information, to opt out of its sale (we do not sell personal information), and to non-discriminatory treatment for exercising these rights. To submit a verifiable consumer request, contact us at the address below. We will respond within 45 days as required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of Pond Pro Advisor after changes take effect constitutes acceptance of the revised policy. For material changes, we will make reasonable efforts to notify you through the app or via the email address you provided in an expert contact request.
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